Before selecting new team members, all our applicants undergo rigorous background and employment checks, including an enhanced disclosure and barring criminal records checks, and throughout the recruitment process, we ask ourselves two simple but very important questions which help us to make sure that all of our carer’s are right for our clients, and our teams:

“Do they share our values and commitment to providing the very best possible care” and “Would I want them to provide care and support for someone that I love?”

When we welcome a new care worker to the team, they will undergo a comprehensive package of in-house training, induction, and work shadowing with one of our team leaders, or experienced care workers. During their employment, all carer workers undergo regular assessment of their practical skills, and are required to maintain and update their skills by completing regular refresher training, and attending team meetings. We also encourage and support all employees to further their qualifications, and professional development by completing additional training including, diplomas in Health & Social Care. 

As part of our quality assurance process, we carry out 12 weekly supervision meetings and spot checks, with all staff and we ask you for feedback about the service you have received.